<div><div dir="auto">Dear James and all the other teachers.</div><div dir="auto"><br></div><div dir="auto">Firstly, can I say that working with and for you is a real pleasure. There is a really nice family atmosphere at YMS that I really love. You are a very kind and lovely guy and you’re always the first to help out when someone is in crisis. YMS is unique and quirky and again that is something that appeals.</div><div dir="auto"> Mortgages, however, are not quirky, friendly or flexible. Nor are bills or food bills. Nor is petrol money for cars or the repair bills that go with them. Nor are children’s clothes or family holidays. </div><div dir="auto"> Your attitude towards paying your “talent” is extremely strange. I have never worked for an employer who has a first come/first served system for paying people. Or refers to a pecking order for payment. Or will pay part of the fee and make up the rest at a later date. Or varies wildly the day and date when people are paid. The last point is particularly problematic when having to pay mortgages and bills, but I have also lost count of the number of times I have had my debit card rejected at a supermarket. The is humiliating and embarrassing and, frankly, weird.</div><div dir="auto"> You need to sort out the payment system so that everyone is paid at exactly the same time on the same day every month (may I suggest the last Wednesday or Friday of every month). This is standard proceedure, and the least requirement of an employer.</div><div dir="auto"> If the IT people have yet to finish working on the new register system, put more money into it.</div><div dir="auto"> If you are unable to deliver this, the question has to be asked, is the business viable?</div><div dir="auto"> I know this is going to come across as a massive criticism and a slap in the face, but the reality is that many many of your teachers are extremely fed up with the situation and I really think you need to address this if you are not to lose talented people.</div><div dir="auto"> I hope you are able to read this and know that I still have a great deal of respect for you and I thank you for all that you have done for me.</div><div dir="auto">Nick Davies</div><br><div class="gmail_quote"><div>On Sat, 16 Feb 2019 at 18:29, James Wilford <<a href="mailto:jwilford@ymsgroup.net">jwilford@ymsgroup.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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Sorry, pressed send and didn't mean to......</div>
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So, to update you all, </div>
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We have been through a very challenging time over the last 12-24 months with overheads and cost of operations being quite high whilst pupils numbers were down plus retail being almost negligible these days. This used to play a significant part in paying for
the overheads of the building. Chasing fees is still an issue despite new payment term etc. Going fully online for the processes is proving very expensive and time consuming too. The new IT people have done lots of work on this but it still can't go live.</div>
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However, to be more positive, numbers are massively up now and recruitment is going better than ever. There is a need for a few more teachers to join the crew in the near future. I would like any of you that have extra time available to expand your availability
so we can fill up your schedules first, then new teachers can mop up the surplus work. We are marketing better than ever, dealing with the customer enquiries with a new system and trying hard to improve the overall customer experience. Please inform Max if
you can expand your diary, he is now in full control of diary management.</div>
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I was very appreciative of some staff being flexible with payment times over recent months as cash flow is very hard at certain times of year. The new payment terms improve this at some times of year but have made it worse at others. The rent, rates and overheads
have continually gone up, so we will have to make an increase to the lesson costs later in the year. I am also fully aware you would all like a pay rise too!!!</div>
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This is all in hand for later in 2019 and one of m<span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">y plans moving forwards is to pay all small wages (less than £250 per month) and half of others by approx
half way through the month, then the rest by the end of the month, if I need to split payments. I don't like to hold money in my bank if it can go to you all, which is why I do the split payment some times. It seems crazy to sit on a balance I can't use that
can be more use to you than me. An average month's teachers fees is £20-25k and deciding the order to give it out is never easy or fair on people. Holding it all back till every penny is in seems pointless too.</span></div>
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<span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">I'll keep you updated on any other big changes as the year moves on. Happy to chat about anything as and when I see you all.</span></div>
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<span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">Have a good weekend.</span></div>
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<span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">James</span></div>
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<span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">James W. Wilford</span><br>
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YMS Group of Companies - Managing Director</p>
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Your Music School Canterbury</p>
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Theatre Trips Kent</p>
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YMS Travel</p>
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Tower Works, <span style="font-size:12pt">Simmonds Road, </span><span style="font-size:12pt">Wincheap Estate,</span></p>
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Canterbury, <span style="font-size:12pt">Kent </span><span style="font-size:12pt">CT1 3RA</span></p>
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01227 456331 / <span style="font-size:12pt">07778 446448</span></p>
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<span style="font-family:Arial,sans-serif;font-size:11px;line-height:17px;background-color:rgb(246,246,246)"><a href="https://uk.linkedin.com/in/james-wilford-70922a69" target="_blank">https://uk.linkedin.com/in/james-wilford-70922a69</a> </span><br>
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<span style="font-family:Arial,sans-serif;font-size:11px;line-height:17px;background-color:rgb(246,246,246)"><span style="color:rgb(0,0,0)">BNI Member - Canterbury Chapter</span></span></p>
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<div id="m_-6116792084984865275divRplyFwdMsg"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Allstaff <<a href="mailto:allstaff-bounces@yourmusicschool.co.uk" target="_blank">allstaff-bounces@yourmusicschool.co.uk</a>> on behalf of James Wilford <<a href="mailto:jwilford@ymsgroup.net" target="_blank">jwilford@ymsgroup.net</a>><br>
<b>Sent:</b> 16 February 2019 15:32<br>
<b>To:</b> <a href="mailto:allstaff@yourmusicschool.co.uk" target="_blank">allstaff@yourmusicschool.co.uk</a><br>
<b>Subject:</b> [Allstaff] Teachers Wages</font>
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Hi All</div>
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Just wanted to share some info with you all.</div>
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So, </div>
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<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
James W. Wilford</p>
<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
YMS Group of Companies - Managing Director</p>
<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
Your Music School Canterbury</p>
<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
Theatre Trips Kent</p>
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YMS Travel</p>
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<br>
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<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
Tower Works, <span style="font-size:12pt">Simmonds Road, </span><span style="font-size:12pt">Wincheap Estate,</span></p>
<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
Canterbury, <span style="font-size:12pt">Kent </span><span style="font-size:12pt">CT1 3RA</span></p>
<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
01227 456331 / <span style="font-size:12pt">07778 446448</span></p>
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<span style="font-family:Arial,sans-serif;font-size:11px;line-height:17px;background-color:rgb(246,246,246)"><a href="https://uk.linkedin.com/in/james-wilford-70922a69" target="_blank">https://uk.linkedin.com/in/james-wilford-70922a69</a> </span><br>
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<span style="font-family:Arial,sans-serif;font-size:11px;line-height:17px;background-color:rgb(246,246,246)"></span></p>
<p style="margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px;margin-top:0px;margin-bottom:0px">
<span style="font-family:Arial,sans-serif;font-size:11px;line-height:17px;background-color:rgb(246,246,246)"><span style="color:rgb(0,0,0)">BNI Member - Canterbury Chapter</span></span></p>
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<span style="font-family:Arial,sans-serif;font-size:11px;line-height:17px;background-color:rgb(246,246,246)"><br>
</span></p>
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