[Allstaff] Teachers Wages - one other thing!

[Nicholas Davies]

Dear James,
There is one other thing that I would like to see addressed. It is the way
student cancellations are dealt with. I agree with the current rule that if
a cancellation is made less than 24 hours before a lesson, the customer
loses the lesson but the tutor is still paid. I strongly disagree with the
policy of holding back the tutors money if there is a cancellation more
than 24 hours before the lesson. The parents/students have paid for their
lessons and that resides in your bank account. Why are you holding on to
that money? If they break their contract and cancel a lesson it should be
up to them the reschedule the lesson or lose their money, not the tutors!
And if the tutors, for whatever reason, are unable to reschedule the
lesson, do you still hold on to that money?
My ideal scenario is that parents pay up front or are simply not allowed to
send their children to YMS. If this was happening, I see no reason why we
couldn’t all be paid up front and the onus be on parents to rearrange
cancelled lessons.
Again, sorry for the public nature of this critique, but we don’t have
meetings and there are a lot of very disgruntled tutors.
Peace and love,
Nick

On Sat, 16 Feb 2019 at 18:29, James Wilford <jwilford at ymsgroup.net> wrote:

> Sorry, pressed send and didn't mean to......
>
> So, to update you all,
> We have been through a very challenging time over the last 12-24 months
> with overheads and cost of operations being quite high whilst pupils
> numbers were down plus retail being almost negligible these days. This used
> to play a significant part in paying for the overheads of the building.
> Chasing fees is still an issue despite new payment term etc. Going fully
> online for the processes is proving very expensive and time consuming too.
> The new IT people have done lots of work on this but it still can't go live.
> However, to be more positive, numbers are massively up now and recruitment
> is going better than ever. There is a need for a few more teachers to join
> the crew in the near future. I would like any of you that have extra time
> available to expand your availability so we can fill up your schedules
> first, then new teachers can mop up the surplus work. We are marketing
> better than ever, dealing with the customer enquiries with a new system and
> trying hard to improve the overall customer experience. Please inform Max
> if you can expand your diary, he is now in full control of diary management.
> I was very appreciative of some staff being flexible with payment times
> over recent months as cash flow is very hard at certain times of year. The
> new payment terms improve this at some times of year but have made it worse
> at others. The rent, rates and overheads have continually gone up, so we
> will have to make an increase to the lesson costs later in the year. I am
> also fully aware you would all like a pay rise too!!!
> This is all in hand for later in 2019 and one of my plans moving forwards
> is to pay all small wages (less than £250 per month) and half of others by
> approx half way through the month, then the rest by the end of the month,
> if I need to split payments. I don't like to hold money in my bank if it
> can go to you all, which is why I do the split payment some times. It seems
> crazy to sit on a balance I can't use that can be more use to you than me.
> An average month's teachers fees is £20-25k and deciding the order to give
> it out is never easy or fair on people. Holding it all back till every
> penny is in seems pointless too.
> I'll keep you updated on any other big changes as the year moves on. Happy
> to chat about anything as and when I see you all.
> Have a good weekend.
>
> James
>
> James W. Wilford
>
> YMS Group of Companies - Managing Director
>
> Your Music School Canterbury
>
> Theatre Trips Kent
>
> YMS Travel
>
>
> Tower Works, Simmonds Road, Wincheap Estate,
>
> Canterbury, Kent CT1 3RA
>
> 01227 456331 / 07778 446448
>
> https://uk.linkedin.com/in/james-wilford-70922a69
>
> BNI Member - Canterbury Chapter
>
>
>
> ------------------------------
> *From:* Allstaff <allstaff-bounces at yourmusicschool.co.uk> on behalf of
> James Wilford <jwilford at ymsgroup.net>
> *Sent:* 16 February 2019 15:32
> *To:* allstaff at yourmusicschool.co.uk
> *Subject:* [Allstaff] Teachers Wages
>
> Hi All
>
> Just wanted to share some info with you all.
>
> So,
>
> James W. Wilford
>
> YMS Group of Companies - Managing Director
>
> Your Music School Canterbury
>
> Theatre Trips Kent
>
> YMS Travel
>
>
> Tower Works, Simmonds Road, Wincheap Estate,
>
> Canterbury, Kent CT1 3RA
>
> 01227 456331 / 07778 446448
>
> https://uk.linkedin.com/in/james-wilford-70922a69
>
> BNI Member - Canterbury Chapter
>
>
> _______________________________________________
> Allstaff mailing list
> Allstaff at yourmusicschool.co.uk
>
> http://yourmusicschool.co.uk/mailman/listinfo/allstaff_yourmusicschool.co.uk
>
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